ChurnPilot

Support

Help for ChurnPilot on Android and iOS

Contact us

Email cmsoftwarestudio@gmail.com for help with ChurnPilot.

Please include your phone model, app version (Settings → Privacy & about) and what you were doing. Do not send backup files, screenshots of your records, card numbers or account details.

Email support

Your data

Where are my records stored?

ChurnPilot stores records on your phone and does not upload them to CM Software Studio. We cannot see, recover or restore your records. On iOS, enabled iCloud or computer device backups may also include app data. Export a backup regularly so you can restore it yourself.

How do I back up my records?
  1. Open Settings → Your data → Export backup, or open the menu → Import / Export → Save backup file.
  2. Choose where to save it in the share sheet, such as Files, Google Drive, iCloud Drive or an email to yourself.

The backup is a readable file containing all your records. Keep it private.

How do I move to a new phone?
  1. On your old phone, export a backup and save it somewhere your new phone can reach.
  2. Install ChurnPilot on the new phone and open Import / Export.
  3. Load the backup file, review the preview and confirm.
How do I delete my data?

Settings → Danger zone → Delete all tracking data removes your records and disconnects the bank feed. Type DELETE to confirm. This does not cancel a Pro subscription; manage that separately in your app store. Uninstalling the app also removes your local records, so export a backup first.

How does the AI import helper work?

Copy the prompt from Import / Export, paste it into an AI assistant you choose together with a screenshot or credit report, then paste the JSON reply back into ChurnPilot. The app itself does not send anything to the AI service; what you share there is up to you and is covered by that service's privacy policy.

Price

Is ChurnPilot really free?

Manual tracking is free, with no ads and no limit on cards, bank accounts or household members. Optional ChurnPilot Pro adds AutoTrack through an app-store subscription or Founders purchase. AutoTrack also requires a SimpleFIN Bridge account, billed separately by SimpleFIN.

How do I restore or cancel ChurnPilot Pro?

Use Restore purchases in Settings with the same Apple or Google Play account you used to buy Pro. Manage or cancel a subscription in that app store's subscription settings. Cancellation stops future renewals; access continues through the paid period. Manual tracking and your existing records stay available after Pro ends.

Reminders

I am not getting reminders

Estimates

Why does an eligibility check or bonus estimate look wrong?

Checks use the records you entered and publicly reported issuer rules bundled with the app. Rules change and are not always published. Double-check open dates and statuses, and always confirm against the current offer terms. Estimates are not guarantees.